“Design used to be the seasoning you’d sprinkle on for taste. Now it’s the flour you need at the start of the recipe.’’

— John Maeda, Designer and Technologist
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Privacy Policy

This Privacy policy was published on March 1st, 2020.

GDPR compliance

At UX GIRL we are committed to protect and respect your privacy in compliance with EU - General Data Protection Regulation (GDPR) 2016/679, dated April 27th, 2016. This privacy statement explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure. This Privacy Policy applies to the use of our services, products and our sales, but also marketing and client contract fulfilment activities. It also applies to individuals seeking a job at UX GIRL.

About UX GIRL

UX GIRL is a design studio firm that specialises in research, strategy and design and offers clients software design services. Our company is headquartered in Warsaw, Poland and you can get in touch with us by writing to hello@uxgirl.com.

When we collect personal data about you
  • When you interact with us in person – through correspondence, by phone, by social media, or through our uxgirl.com (“Site”).
  • When we get personal information from other legitimate sources, such as third-party data aggregators, UX GIRL marketing partners, public sources or social networks. We only use this data if you have given your consent to them to share your personal data with others.
  • We may collect personal data if it is considered to be of legitimate interest and if this interest is not overridden by your privacy interests. We make sure an assessment is made, with an established mutual interest between you and UX GIRL.
  • When you are using our products.
Why we collect and use personal data

We collect and use personal data mainly to perform direct sales, direct marketing, and customer service. We also collect data about partners and persons seeking a job or working in our company. We may use your information for the following purposes:

  • Send you marketing communications which you have requested. These may include information about our services, products, events, activities, and promotions of our partners. This communication is subscription based and requires your consent.
  • Send you information about the services and products that you have purchased from us.
  • Perform direct sales activities in cases where legitimate and mutual interest is established.
  • Provide you content and venue details on a webinar or event you signed up for.
  • Reply to a ‘Contact me’ or other web forms you have completed on our Site (e.g., to download an ebook).
  • Follow up on incoming requests (client support, emails, chats, or phone calls).
  • Perform contractual obligations such as invoices, reminders, and similar. The contract may be with UX GIRL directly or with a UX GIRL partner.
  • Notify you of any disruptions to our services.
  • Contact you to conduct surveys about your opinion on our services and products.
  • When we do a business deal or negotiate a business deal, involving sale or transfer of all or a part of our business or assets. These deals can include any merger, financing, acquisition, or bankruptcy transaction or proceeding.
  • Process a job application.
  • To comply with laws.
  • To respond to lawful requests and legal process.
  • To protect the rights and property of UX GIRL, our agents, customers, and others. Includes enforcing our agreements, policies, and terms of use.
  • In an emergency. Includes protecting the safety of our employees, our customers, or any person.
Type of personal data collected

We collect your email, full name and company’s name, but in addition, we can also collect phone numbers. We may also collect feedback, comments and questions received from you in service-related communication and activities, such as meetings, phone calls, chats, documents, and emails.

If you apply for a job at UX GIRL, we collect the data you provide during the application process. UX GIRL does not collect or process any particular categories of personal data, such as unique public identifiers or sensitive personal data.

Information we collect automatically

We automatically log information about you and your computer. For example, when visiting uxgirl.com, we log ‎your computer operating system type,‎ browser type,‎ browser language,‎ pages you viewed,‎ how long you spent on a page,‎ access times,‎ internet protocol (IP) address and information about your actions on our Site.

The use of cookies and web beacons

We may log information using "cookies." Cookies are small data files stored on your hard drive by a website. Cookies help us make our Site and your visit better.

We may log information using digital images called web beacons on our Site or in our emails.

This information is used to make our Site work more efficiently, as well as to provide business and marketing information to the owners of the Site, and to gather such personal data as browser type and operating system, referring page, path through site, domain of ISP, etc. for the purposes of understanding how visitors use our Site. Cookies and similar technologies help us tailor our Site to your personal needs, as well as to detect and prevent security threats and abuse. If used alone, cookies and web beacons do not personally identify you.

How long we keep your data

We store personal data for as long as we find it necessary to fulfil the purpose for which the personal data was collected, while also considering our need to answer your queries or resolve possible problems. This helps us to comply with legal requirements under applicable laws, to attend to any legal claims/complaints, and for safeguarding purposes.

This means that we may retain your personal data for a reasonable period after your last interaction with us. When the personal data that we have collected is no longer required, we will delete it securely. We may process data for statistical purposes, but in such cases, data will be anonymised.

Your rights to your personal data

You have the following rights concerning your personal data:

  • The right to request a copy of your personal data that UX GIRL holds about you.
  • The right to request that UX GIRL correct your personal data if inaccurate or out of date.
  • The right to request that your personal data is deleted when it is no longer necessary for UX GIRL to retain such data.
  • The right to withdraw any consent to personal data processing at any time. For example, your consent to receive digital marketing messages. If you want to withdraw your consent for digital marketing messages, please make use of the link to manage your subscriptions included in our communication.
  • The right to request that UX GIRL provides you with your personal data.
  • The right to request a restriction on further data processing, in case there is a dispute about the accuracy or processing of your personal data.
  • The right to object to the processing of personal data, in case data processing has been based on legitimate interest and/or direct marketing.

Any query about your privacy rights should be sent to hello@uxgirl.com.

Hotjar’s privacy policy

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

Sharethis’s privacy policy

We use Sharethis to enable our users to share our content on social media. Sharethis lets us collects information about the number of shares of our posts. For further details, please see Sharethis’s privacy policy by clicking on this link.

You can opt-out of Sharethis collecting data about you by following this opt-out link.

Changes to this Privacy Policy

UX GIRL reserves the right to amend this privacy policy at any time. The latest version will always be found on our Site. We encourage you to check this page occasionally to ensure that you are happy with any changes.

If we make changes that significantly alter our privacy practices, we will notify you by email or post a notice on our Site before the change takes effect.

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Product Design

Design Debt: When to Redesign vs. When to Iterate

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3 min
Author picture
  • Learn how to recognize design debt in digital products.
  • Discover when iteration is enough and when redesign is necessary.
  • Understand how design decisions affect long-term scalability.
  • Explore strategies for maintaining product quality over time.
Abstract pastel illustration of interconnected UI elements, buttons, charts, and icons arranged across a soft pink background, resembling a playful, stylized interface made of 3D shapes and lines.

Over time, digital products accumulate design debt-incremental changes, quick fixes, and legacy decisions that gradually degrade the user experience. This often results in a fragmented, inconsistent interface that frustrates users and complicates workflows. Organizations face a critical dilemma: should they invest in a full redesign or make iterative improvements to refine the existing system?

A complete overhaul can be costly, risky, and disruptive. It requires significant resources, may alienate existing users, and can introduce new usability challenges. On the other hand, continuous iteration allows for gradual refinement but risks perpetuating flawed design foundations. The key to making the right decision lies in assessing the extent of design debt, understanding its impact, and weighing the costs and benefits of each approach.

Understanding Design Debt: The Silent UX Killer

Design debt accumulates in several ways:

  • Quick fixes and workarounds often address immediate needs but create long-term usability issues
  • Legacy design decisions may no longer align with user needs or technological advancements
  • Inconsistent UI patterns emerge when multiple teams contribute without a cohesive design system
  • Lack of user feedback loops results in decision-making based on assumptions rather than data

Ignoring design debt can lead to a frustrating user experience, increased support costs, and lost revenue. Indicators of high design debt include frequent user complaints, declining conversion rates, and significant usability issues that require extensive workarounds.

The Case for Iterative Improvements

When the core UX remains functional but users experience friction in specific areas, iteration is often the best approach. This method allows teams to make targeted enhancements without disrupting familiar workflows. Iteration works well under several conditions:

  • Users struggle with specific pain points that usability testing can pinpoint and address
  • Minor UI inconsistencies create confusion but do not fundamentally hinder functionality
  • Data-driven insights suggest small optimizations can improve engagement and conversions
  • The current system remains scalable and does not impose excessive technical constraints

Successful iteration requires a structured approach-identifying pain points, testing solutions, and continuously refining the design based on real-world feedback.

The Case for a Full Redesign

Sometimes, design debt reaches a point where incremental improvements can no longer salvage the user experience. When usability flaws are deeply embedded in the system, a redesign becomes the only viable option. This is particularly necessary when the product relies on outdated technology that restricts innovation, when maintaining the existing system incurs higher costs than rebuilding, or when competitors offer a far superior UX that threatens market relevance.

However, redesigns come with substantial risks. A poorly executed overhaul can alienate loyal users, disrupt workflows, and lead to significant financial setbacks.

One infamous example is Digg’s 2010 redesign. Digg, once a popular social news aggregator, launched a drastic redesign (Digg v4) that removed key features users loved, such as the ability to view upcoming stories before they became popular. The new version was seen as prioritizing publishers over its core community, leading to a massive user exodus. Within weeks, competitors like Reddit saw an influx of former Digg users, and Digg’s traffic plummeted. This serves as a cautionary tale of how failing to align a redesign with user needs can have catastrophic consequences.

In contrast, Airbnb’s methodical redesign, informed by extensive user research, showcases how a well-planned revamp can drive engagement and growth. In 2014, Airbnb redesigned its search and booking experience to better accommodate user preferences and enhance visual storytelling. The redesign incorporated high-quality photography, improved filters, and a more intuitive booking flow. By leveraging A/B testing and gathering extensive feedback before the full rollout, Airbnb ensured a smooth transition, resulting in increased user satisfaction and higher conversion rates. Their data-driven approach demonstrates how a well-executed redesign can elevate a product without alienating its user base.

Making the Right Call: A Decision Framework

Deciding between iteration and redesign requires a structured evaluation process. Companies should begin with an in-depth usability audit, assessing the severity of design debt through usability scores, conversion rates, churn data, and direct user feedback. Identifying whether the primary issues are surface-level or deeply rooted in the system will clarify whether an iterative approach suffices or a full redesign is necessary.

If usability issues are isolated and correctable through focused adjustments, iteration is likely the better route. Teams should establish clear KPIs and user experience benchmarks to measure the success of iterative changes. Small-scale A/B testing can validate improvements before full implementation, reducing risks and allowing for incremental refinements.

For cases where fundamental usability issues persist, a redesign may be necessary. However, it should be approached methodically—by conducting thorough user research, prototyping potential solutions, and testing new designs before a full-scale launch. A phased rollout can mitigate risk, ensuring that users adapt smoothly and reducing potential backlash from drastic changes.

Beyond usability concerns, business strategy and technical feasibility should guide decision-making. If the current system lacks the flexibility to support long-term innovation, redesigning may be the only viable choice. However, if technical constraints are manageable and the UX can be improved without significant disruption, iteration offers a lower-risk alternative.

Conclusion: Strategic UX Decision-Making

Ultimately, the decision to iterate or redesign depends on the severity of design debt and its impact on users. While iteration allows for gradual enhancements, a full redesign is sometimes the only way to break free from foundational issues. Businesses must take a data-driven approach, leveraging usability testing and user feedback to guide their choices. Regularly auditing design debt ensures that user experience remains a priority and prevents the need for drastic interventions. By making strategic UX decisions, organizations can sustain product growth while maintaining an intuitive, user-friendly interface.

Author picture
She specializes in UX research, accessibility, usability testing, and product validation. Her expertise supports evidence-based product development, helping teams reduce risk and improve the overall user experience.
What is scroll jacking
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5 min

What is Scrolljacking?

Scrolljacking (or scroll hijacking) is a design pattern that changes the speed and, sometimes, the direction of scrolling on a web page. 

When it comes to scrolling, users have strong mental models: they expect to scroll vertically, at a consistent rate that is related to how they are physically interacting with their input device. In most computer operating systems, the default scroll speed can be manually adjusted to be more sensitive or less sensitive, but it is always consistent. 

Websites are designed to enhance the user experience, not impede it. Traditional scrolling is a universally expected behavior for internet users, and people anticipate their computers and browsers to operate in a familiar manner.

Here are some examples of websites that utilize scrolljacking:

  1. Home Société
  2. Cristóbal Balenciaga Museum
  3. Chalet Baumatti

Understanding the Purpose and Benefits of Scrolljacking

The Nielsen Norman Group identifies several common reasons why designers employ scrolljacking. Here are some of the key motivations outlined by digital product usability specialists: 

  • Simplifying Information Presentation: Scrolljacking is employed to simplify the presentation of complex or information-dense topics and visuals. For instance, consider the Apple Watch Ultra example above, where scrolljacking enables a step-by-step visual breakdown of eight physical features on the watch. This approach allows for a gradual unveiling of minute technical details, preventing users from becoming overwhelmed by an excessive amount of information all at once. 
  • Enhancing Storytelling: Another reason designers utilize this technique is to enhance storytelling. For instance, on the BBC website, scrolljacking is used to progressively disclose supporting information, effectively guiding users through the narrative. 
  • Conveying Brand Personality: Designers play a crucial role in reinforcing a brand's identity by translating it into user experience interactions. As users interact with a brand over time, they form an interpretation of the brand based on the sum of their experiences.

‍Is Scrolljacking Always a Good Choice? 

The answer to this question is quite simple - no. Designers understand that every design is crafted with the end user in mind. It necessitates a thorough assessment of the target demographic and a clear definition of the intended user experience. 

There are compelling reasons to exercise caution with scrolljacking. It might not be the best choice when developing websites with high traffic volumes, accommodating diverse devices, adhering to accessibility standards, or catering to a user base largely composed of less tech-savvy individuals.

The designer's pivotal role lies in scrutinizing whether employing scrolljacking would serve as an engaging enhancement to the user interface or if it might present an unwelcome hurdle, potentially deterring users from fully engaging with the website.

Enhancing User Enjoyment in Scrolljacking: What to Avoid 

Assuming you've made the choice to incorporate scrolljacking to infuse excitement and distinctiveness into your website design, it's crucial to be aware of potential pitfalls that can irritate users, even in the presence of the most remarkable designs. Specifically, you should be cautious of the following: 

  • Lack of Control Over Scrolling Speed: Users are accustomed to having control over their browsing experience. They expect to scroll through a webpage at their own pace, which includes reaching the bottom of the page when they desire. Preventing users from doing so can be frustrating. 
  • Failure to Indicate User Position: Given that scrolljacking is not a conventional browsing method, it can lead to user confusion. To mitigate this, it's advisable to provide clear visual cues indicating the user's current position, such as a progress bar or filled-in dots. This helps users maintain a sense of orientation within the scrolling journey. 
  • Information Overload: Even the most elegant design can become overwhelming if users find themselves scrolling through a single page for an extended period without a discernible endpoint. Always assess whether the volume of content is proportional to the user's scrolling experience, avoiding excessive information that might overwhelm them. 
  • Page Performance Issues: The use of scrolljacking, especially in conjunction with numerous animations, can lead to slow page performance. To prevent this issue, rigorous testing on various browsers is essential. Ensuring that the website maintains smooth functionality across different platforms is vital for a positive user experience. Incorporating these considerations into your scrolljacking design can help create a captivating and user-friendly experience, enhancing the overall appeal of your website."

Summary 

In conclusion, scrolljacking is a design pattern that, when used thoughtfully, can add depth and interactivity to web experiences. It alters the traditional scrolling behavior to engage users in new and creative ways. However, it's important to remember that users come to websites with certain expectations and mental models, and any departure from these norms should be deliberate and beneficial.

As designers, it's our responsibility to weigh the advantages and disadvantages of scrolljacking carefully. It's not always the right choice, and the user's experience should remain at the forefront of our design decisions.

To make scrolljacking enjoyable for users, avoiding common pitfalls is essential. Users should always have control over scrolling speed, and their current position within the scrolljacking journey should be clearly indicated. Additionally, the amount of content should be balanced to prevent overwhelming users, and performance issues should be addressed through thorough testing.

Ultimately, the use of scrolljacking should enhance the user experience, not hinder it. By considering these principles and understanding when and how to implement scrolljacking effectively, designers can create engaging and user-friendly websites that leave a positive and lasting impression on visitors.

A photograph of five young people—four women and one man—standing side-by-side on a stage against a dark background with a graphic pattern visible behind them. They are dressed in smart-casual attire, smiling at the camera, likely after an event or presentation.
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UX GIRL among the best UX Design suppliers - SuperbCompanies rank

The main values of UX GIRL are a holistic approach, leadership and passion. Although the team is not large, we strive to maintain these values fully. Since its inception, UX GIRL has been joined by new people who bring different perspectives and experiences. This allowed us to create a group of people who work as a team to create great designs and have already many satisfied customers.

What does this lead to?

Amazing people and great results provide success for UX GIRL. One of these successes is being included in the ranking of the best UI/UX Design Agencies by SuperbCompanies! It is an honor for us to be among the best, and we are also glad that our hard work has been recognized by SuperbCompanies.

About SuperbCompanies

SuperbCompanies is a platform that includes SEO and IT service providers to help users find the best of the best. When creating the ranking, various aspects such as quality, reliability, and market presence are taken into account.

Each SuperbCompanies ranking includes suppliers of specific categories and since it has existed for 10 years now it makes them a reliable source of information

In addition to feeling joy, we are also motivated and have enormous strength to continue working hard. Although we are already included in this ranking, our aim is to achieve the highest possible position!

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Psychology of Color in UX/UI

Color is one of the most powerful tools in the hands of a UX/UI designer. The right color choices not only attract attention but also evoke emotions, build trust, and influence purchasing decisions. Color psychology isn’t magic – it’s a well-established science that should be an essential part of every interface design process.

Why Do Colors Matter?

Each color carries specific cultural and emotional associations. While interpretations may vary based on context and geography, there are universal patterns that designers can rely on.

Colors can:

  • Set the mood (e.g., blue calms, red excites)
  • Guide the eye (e.g., accent colors draw user attention)
  • Strengthen brand identity (e.g., green in logos suggests nature or sustainability)
  • Increase conversions (e.g., a well-chosen CTA button color can boost clicks)

What Emotions Do Colors Evoke?

🔴 Red

  • Emotions: Energy, passion, urgency
  • Best for: Sales, alerts, calls-to-action
  • Caution: Can be stressful if overused

🔵 Blue

  • Emotions: Trust, calm, professionalism
  • Best for: Banking, tech, healthcare
  • Caution: Cool tones may feel distant

🟢 Green

  • Emotions: Nature, freshness, balance
  • Best for: Eco-friendly products, finance, wellness
  • Tip: Often used to indicate success or confirmation

🟡 Yellow

  • Emotions: Optimism, happiness, energy
  • Best for: Promotions, children's products, creative brands
  • Caution: Overuse can be visually overwhelming

🟣 Purple

  • Emotions: Luxury, creativity, spirituality
  • Best for: Beauty, art, premium products
  • Tip: Use with care — not everyone connects with it

⚫ Black

  • Emotions: Elegance, power, modernity
  • Best for: Luxury, high-end design
  • Tip: Works best with strong contrast

⚪ White

  • Emotions: Simplicity, clarity, purity
  • Best for: Minimalist interfaces, clean layouts
  • Tip: Pair with accent colors for visual interest

Contrast and Accessibility

Color psychology is not just about emotions - it's also about functionality. Good color choices should be accessible to all users, including those with vision impairments (like color blindness). In UX/UI, make sure to focus on:

  • High contrast between text and background
  • Clear indication of states (hover, focus, disabled)
  • Following WCAG guidelines (e.g., minimum contrast ratio of 4.5:1)

Practical Uses of Color in UX/UI

  1. Call to Action (CTA): Buttons should stand out using high-contrast, bold colors like red, green, or orange.
  2. Onboarding & Microinteractions: Colors help guide users (e.g., green = “success”, red = “error”).
  3. Dark mode vs. light mode: Many apps offer both — colors must be adapted to maintain clarity and emotional consistency.

Final Thoughts

Color psychology isn’t about personal taste - it’s about communication. By using color deliberately, you can shape how users feel, behave, and interact with your product. Designing interfaces isn’t just about aesthetics - it’s about creating meaningful, emotional connections.

Begin your design adventure now!

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