“Design used to be the seasoning you’d sprinkle on for taste. Now it’s the flour you need at the start of the recipe.’’

— John Maeda, Designer and Technologist
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Privacy Policy

This Privacy policy was published on March 1st, 2020.

GDPR compliance

At UX GIRL we are committed to protect and respect your privacy in compliance with EU - General Data Protection Regulation (GDPR) 2016/679, dated April 27th, 2016. This privacy statement explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure. This Privacy Policy applies to the use of our services, products and our sales, but also marketing and client contract fulfilment activities. It also applies to individuals seeking a job at UX GIRL.

About UX GIRL

UX GIRL is a design studio firm that specialises in research, strategy and design and offers clients software design services. Our company is headquartered in Warsaw, Poland and you can get in touch with us by writing to hello@uxgirl.com.

When we collect personal data about you
  • When you interact with us in person – through correspondence, by phone, by social media, or through our uxgirl.com (“Site”).
  • When we get personal information from other legitimate sources, such as third-party data aggregators, UX GIRL marketing partners, public sources or social networks. We only use this data if you have given your consent to them to share your personal data with others.
  • We may collect personal data if it is considered to be of legitimate interest and if this interest is not overridden by your privacy interests. We make sure an assessment is made, with an established mutual interest between you and UX GIRL.
  • When you are using our products.
Why we collect and use personal data

We collect and use personal data mainly to perform direct sales, direct marketing, and customer service. We also collect data about partners and persons seeking a job or working in our company. We may use your information for the following purposes:

  • Send you marketing communications which you have requested. These may include information about our services, products, events, activities, and promotions of our partners. This communication is subscription based and requires your consent.
  • Send you information about the services and products that you have purchased from us.
  • Perform direct sales activities in cases where legitimate and mutual interest is established.
  • Provide you content and venue details on a webinar or event you signed up for.
  • Reply to a ‘Contact me’ or other web forms you have completed on our Site (e.g., to download an ebook).
  • Follow up on incoming requests (client support, emails, chats, or phone calls).
  • Perform contractual obligations such as invoices, reminders, and similar. The contract may be with UX GIRL directly or with a UX GIRL partner.
  • Notify you of any disruptions to our services.
  • Contact you to conduct surveys about your opinion on our services and products.
  • When we do a business deal or negotiate a business deal, involving sale or transfer of all or a part of our business or assets. These deals can include any merger, financing, acquisition, or bankruptcy transaction or proceeding.
  • Process a job application.
  • To comply with laws.
  • To respond to lawful requests and legal process.
  • To protect the rights and property of UX GIRL, our agents, customers, and others. Includes enforcing our agreements, policies, and terms of use.
  • In an emergency. Includes protecting the safety of our employees, our customers, or any person.
Type of personal data collected

We collect your email, full name and company’s name, but in addition, we can also collect phone numbers. We may also collect feedback, comments and questions received from you in service-related communication and activities, such as meetings, phone calls, chats, documents, and emails.

If you apply for a job at UX GIRL, we collect the data you provide during the application process. UX GIRL does not collect or process any particular categories of personal data, such as unique public identifiers or sensitive personal data.

Information we collect automatically

We automatically log information about you and your computer. For example, when visiting uxgirl.com, we log ‎your computer operating system type,‎ browser type,‎ browser language,‎ pages you viewed,‎ how long you spent on a page,‎ access times,‎ internet protocol (IP) address and information about your actions on our Site.

The use of cookies and web beacons

We may log information using "cookies." Cookies are small data files stored on your hard drive by a website. Cookies help us make our Site and your visit better.

We may log information using digital images called web beacons on our Site or in our emails.

This information is used to make our Site work more efficiently, as well as to provide business and marketing information to the owners of the Site, and to gather such personal data as browser type and operating system, referring page, path through site, domain of ISP, etc. for the purposes of understanding how visitors use our Site. Cookies and similar technologies help us tailor our Site to your personal needs, as well as to detect and prevent security threats and abuse. If used alone, cookies and web beacons do not personally identify you.

How long we keep your data

We store personal data for as long as we find it necessary to fulfil the purpose for which the personal data was collected, while also considering our need to answer your queries or resolve possible problems. This helps us to comply with legal requirements under applicable laws, to attend to any legal claims/complaints, and for safeguarding purposes.

This means that we may retain your personal data for a reasonable period after your last interaction with us. When the personal data that we have collected is no longer required, we will delete it securely. We may process data for statistical purposes, but in such cases, data will be anonymised.

Your rights to your personal data

You have the following rights concerning your personal data:

  • The right to request a copy of your personal data that UX GIRL holds about you.
  • The right to request that UX GIRL correct your personal data if inaccurate or out of date.
  • The right to request that your personal data is deleted when it is no longer necessary for UX GIRL to retain such data.
  • The right to withdraw any consent to personal data processing at any time. For example, your consent to receive digital marketing messages. If you want to withdraw your consent for digital marketing messages, please make use of the link to manage your subscriptions included in our communication.
  • The right to request that UX GIRL provides you with your personal data.
  • The right to request a restriction on further data processing, in case there is a dispute about the accuracy or processing of your personal data.
  • The right to object to the processing of personal data, in case data processing has been based on legitimate interest and/or direct marketing.

Any query about your privacy rights should be sent to hello@uxgirl.com.

Hotjar’s privacy policy

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

Sharethis’s privacy policy

We use Sharethis to enable our users to share our content on social media. Sharethis lets us collects information about the number of shares of our posts. For further details, please see Sharethis’s privacy policy by clicking on this link.

You can opt-out of Sharethis collecting data about you by following this opt-out link.

Changes to this Privacy Policy

UX GIRL reserves the right to amend this privacy policy at any time. The latest version will always be found on our Site. We encourage you to check this page occasionally to ensure that you are happy with any changes.

If we make changes that significantly alter our privacy practices, we will notify you by email or post a notice on our Site before the change takes effect.

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Press Office

UX GIRL CEO Named Web3 Ambassador – Next Block Expo

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WSTAW
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We are thrilled to announce that our founder and CEO Magdalena has been selected as an ambassador for Women in Web3 at the upcoming Next Block Expo in Warsaw, one of the largest blockchain festivals in Europe. This event will take place on May 24-25 and will feature some of the most prominent women speakers in the industry.

As a Women in Web3 ambassador, Magdalena is proud to represent our company and the broader community of women in the blockchain and tech space.

What is the Women in Web3 campaign?

The Women in Web3 campaign is focused on empowering and connecting women in the industry, and we are excited to be a part of it.

If you'll be attending the event, be sure to connect with Magdalena and our team. Magdalena would love to meet other ambassadors, attendees, and women speakers who share her passion for advancing Women in Web3. Don't miss the opportunity to share your thoughts and ideas with her!

For more information on Women in Web3 at Next Block Expo, check out their website here: https://nextblockexpo.com/women-in-web3

A diverse UX team analyzing real user data in an office setting—heatmaps, feedback transcripts, and analytics on a shared screen, highlighting collaboration and insight.
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5 min

AI Shifts Us From Monitoring Numbers to Understanding Situations

For years, product teams have relied on metrics: KPIs, dashboards, charts. We’ve tracked conversion rates, NPS scores, session times, and click-throughs. But in today’s complex digital landscape—filled with nuanced user journeys and multi-touch interactions—numbers alone no longer tell the full story.

Artificial Intelligence is changing that. It’s not just processing data—it’s interpreting it. The shift is no longer from data to insights, but from measurements to meaning. AI enables us to move from simply monitoring activity to understanding the real-life situations behind the data.

The Problem: More Data, Less Clarity

Imagine a product team managing a mobile app. They notice a drop in daily active users. The dashboard makes the trend obvious—but not the cause.

Why are users dropping off? Is it a bug? New onboarding? Competitive noise?

This is the daily frustration for many teams. Analytics dashboards present signals, not narratives. Numbers show what is happening, but not why. As a result, decisions are often based on instinct instead of evidence.

The Power of Situational Awareness

Modern AI—powered by large language models and predictive algorithms—offers something beyond quantitative metrics. It enables situational awareness.

For example, instead of just reporting that “users bounce after visiting the product page,” AI might analyze multiple sources and suggest:
“Users are dropping off because the availability details are hidden behind a tab, causing friction in their decision-making.”

This is a leap—from interpreting events in isolation to connecting user behavior, interface patterns, and emotional friction.

AI can combine:

  • Support chat transcripts,
  • Voice-of-customer feedback,
  • Heatmaps and session recordings,
  • Usability testing outcomes,
  • Analytics patterns filtered by device, region, or time.

Together, these inputs form a rich narrative that answers:
What’s happening? Why is it happening? What should we do about it?

Redefining the Role of Product Teams

When AI handles the heavy lifting of data interpretation, product teams are free to do what they do best: make decisions, explore hypotheses, and run experiments.

AI doesn’t replace human intuition—it enhances it. Instead of endless reports, teams can respond to actionable, situation-based insights.

The Product Owner no longer has to guess why a user churned.
The UX researcher no longer has to manually synthesize 50+ interview transcripts.
The designer no longer operates in the dark.

With AI, the team sees the whole picture—faster.

But First, a Few Guardrails

AI-driven UX analysis is powerful—but not foolproof. To use it responsibly:

  1. Garbage in, garbage out. If your data is biased, incomplete, or misleading, your insights will be too.
  2. Context still matters. AI models lack cultural, emotional, and strategic context. Teams must interpret outputs critically.
  3. Transparency is key. Your team should know what data the AI is using and how it arrives at its recommendations.

How to Start Shifting From Metrics to Meaning

AI is not the future—it’s the now. Here’s how to start the shift today:

  • Start with one source of qualitative data (like support tickets or survey responses) and use AI to identify common patterns or friction points.
  • Review AI-generated insights in weekly UX or product rituals to discuss, challenge, and prioritize actions.
  • Compare AI interpretation with your existing KPIs to create a more complete, situational view of your users.
Two side-by-side screenshots of an embedded video showing three textured blue-green spheres, each accompanied by a YouTube settings panel displaying playback and privacy options. Both versions highlight different overlay controls and layout adjustments within the video frame.
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5 min

YouTube or Vimeo? The Best Video Hosting Choice for Webflow Embeds

When embedding videos on a Webflow website, one of the biggest questions is whether to use Vimeo or YouTube. Both platforms offer video hosting solutions, but they serve different purposes depending on your needs. In this article, we'll compare Vimeo and YouTube in terms of video quality, branding, SEO and user experience to help you decide which one is the best fit for your Webflow project.

1. Video Quality & Compression

Vimeo is known for offering clean, professional-looking video quality. It supports up to 4K resolution, but uses higher bitrates and gentler compression, so videos often look sharper, smoother, and more detailed — especially in scenes with motion, texture, or gradients.

YouTube supports up to 8K resolution, which sounds like a big win, but it also compresses videos more heavily. That means even though the resolution is higher, the actual visual quality can look softer or blocky, especially for detailed content. YouTube also uses adaptive streaming, which lowers video quality on slower connections.

Moreover, YouTube is completely free, but includes ads on videos. Vimeo is ad-free, but you'll need a paid plan for serious use or higher upload limits.

Winner: There’s no clear winner — Vimeo delivers cleaner, more professional-looking 4K quality, while YouTube supports higher resolutions like 8K but compresses more, which can reduce visual clarity.

2. Branding & Customization

With a paid plan, Vimeo provides extensive branding control. You can remove the Vimeo logo, customize the video player’s appearance, and even add your own branding elements. This makes Vimeo ideal for businesses looking to maintain a professional and cohesive brand image. After preparing your video on Vimeo to look exactly how you want, this is how it will appear when embedded in your Webflow site.

A side-by-side comparison of two Vimeo video editor screens, each showing customization options on the left and a preview of a video with three textured blue-green spheres on the right. Interface elements such as color settings, video actions, and layout controls are visible in both versions.

However, if you don’t have a paid plan, all Vimeo branding, including their logo and player elements, will remain visible.

A Webflow editor screen displaying a video element featuring three textured blue-green spheres, with overlay buttons for liking, saving, and sharing on the right, and video controls along the bottom. The left sidebar shows media and layout tools, while the right sidebar displays element settings.

YouTube doesn’t offer a plan which would allow for a branding customization. The YouTube logo remains visible, and related videos—sometimes from competitors—may appear at the end, potentially diverting your audience’s attention. However, if you use Webflow’s YouTube video element, you get basic controls such as autoplay, looping, and the option to hide controls. Additionally, you can limit related videos to only those from your own channel, but full branding control is still not available.

A Webflow editor screen showing an embedded YouTube video featuring three textured blue-green spheres. At the top of the video are overlay buttons for watching later and sharing, while the bottom right displays a YouTube logo badge. The left sidebar shows media elements, and the right sidebar contains style settings.
“A comparison of two embedded YouTube video configurations showing a video of three textured blue-green spheres. Each version displays different YouTube overlay elements such as the video title, user avatar, ‘Watch later’ button, playback controls, and a YouTube settings panel with options for autoplay, mute, and privacy mode.

Winner: Vimeo (when having paid plan)

3. Aspect Ratio

When embedding videos in Webflow, it’s important to consider aspect ratio differences between YouTube and Vimeo. YouTube primarily uses a 16:9 aspect ratio.

Vimeo offers more flexibility with aspect ratios, allowing for three custom dimensions (1:1, 16:9, 9:16). This makes Vimeo a better choice for projects that require non-traditional aspect ratios. IMPORTANT: However you need to choose the desired aspect ratio when uploading your video to Vimeo.

A Vimeo video editor interface showing a preview of a video with three textured blue-green spheres, a ratio dropdown menu set to 16:9, a media library on the left, and a timeline with video frames along the bottom.

4. SEO & Discoverability

YouTube, being owned by Google, has major SEO advantages. Videos hosted on YouTube rank higher in Google search results, making them more discoverable. Additionally, YouTube’s vast audience and algorithm-driven recommendations can significantly increase video reach and engagement.

Vimeo, in contrast, is more of a private platform with less emphasis on discoverability. If your goal is to drive organic traffic and grow an audience, YouTube is the clear winner.

However, if your company does not have a public YouTube channel and only uses YouTube as a hosting platform with videos set to private or unlisted, you will lose these SEO benefits. Private videos are completely invisible to search engines, and unlisted videos won’t appear in YouTube search results or recommendations. In this case, YouTube serves as merely a free storage option, rather than an SEO tool.

Winner: YouTube (for SEO and traffic growth, but only if the channel is public)

A Google search results page in dark mode showing three YouTube video listings related to 3D shapes, each with a thumbnail, title, channel name, upload date, video length, and expandable ‘key moments’ sections, along with a ‘View all’ button at the bottom.

5. User Experience & Embedding on Webflow

Both YouTube and Vimeo work seamlessly with Webflow. However, as we mentioned before, Vimeo offers a cleaner, more professional viewing experience without ads, making it ideal for embedding videos on business websites, portfolios, and membership sites.

YouTube embeds may show suggested videos and ads, which can pull users away from your site. If maintaining visitor engagement on your Webflow site is a priority, Vimeo is the better option.

Winner: Vimeo

Final Verdict: Which One Should You Use?

Use Vimeo if:

  • You want a high-quality, professional video experience.
  • Branding control and ad-free embedding matter.
  • You are selling premium video content.

Use YouTube if:

  • SEO and discoverability are your priorities and your channel is public.
  • You need a free, unlimited hosting solution.
  • You don’t mind YouTube’s branding

Use Unlisted YouTube Videos if:

  • You only need free video hosting and don’t care about SEO.
  • You don’t want videos to appear in search results or recommendations.
  • You are embedding private content internally or for a limited audience.

Ultimately, if you’re embedding videos on Webflow for a business website or portfolio, Vimeo is often the better choice. If you're looking to maximize reach and engagement, YouTube is the way to go.

A woman sitting at a desk in an office, viewed from behind, working on a laptop while a wall covered with colorful sticky notes and papers is visible in the background.
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5 min

AI as an Assistant in Initial UX Research

Artificial Intelligence (AI) is transforming industries, and UX research is no exception. AI-powered systems simulate human intelligence, learning from data, identifying patterns, and making informed decisions. In the realm of UX, AI enhances research by optimizing workflows, increasing efficiency, and personalizing user experiences. Rather than replacing traditional methods, it serves as a powerful complement, helping teams uncover deeper insights and create more intuitive digital products.

A circular infographic titled ‘UX Research’ in the center, surrounded by six labeled steps: 01 Design, 02 Recruitment, 03 Testing and facilitation, 04 Analysis and synthesis, 05 Reporting, and 06 Storage and repository. Each step includes brief descriptions and examples of AI tools used in the process.

The Influence of AI on UX Research

AI can be integrated into various stages of UX research to improve effectiveness and provide richer understanding. Here’s how AI can be utilized in each phase:

  • Design: AI can contribute to the development of research materials. This includes creating interview and focus group guides, survey questions, and research strategies. AI can also facilitate brainstorming and planning, supporting the establishment of research goals.
  • Recruitment: While some researchers don't use AI for recruitment, it can automate the process of identifying and engaging participants, managing invitations and communication.
  • Testing and Facilitation: AI-driven tools can manage usability testing, eye-tracking studies, heatmaping and emotional response analysis autonomously, accelerating data acquisition. AI can also transcribe audio from user sessions and analyze user sentiment in real time.
A promotional webpage for Uizard’s Attention Heatmap feature, showing text explaining how AI-generated heatmaps predict user focus in UI designs, alongside a smartphone mockup displaying a heatmap overlay on a completed ride-rating screen.

Uizard offers an AI- powered heat mapping process. This tool can help designers tweak their designs at the early stage, before testing it with real users.

“A screenshot of the Otter.ai interface showing a meeting summary for a product launch, including action items with checkboxes such as ‘Align on pricing with Sales team,’ ‘Lead tech showcase,’ and ‘Review customer feedback from Beta launch,’ alongside a left sidebar with channels and direct messages.

Otter.ai can transcribe both live and recorded videos, making it easier to capture and review key insights. It also generates action items, streamlining workflows and enhancing productivity for UX researchers.

  • Analysis and Synthesis: AI has the ability to process vast datasets, uncovering patterns and meaningful insights. It can efficiently summarize notes, transcripts, and open-ended feedback, streamlining the research process. Additionally, AI supports thematic and cluster analysis, allowing researchers to focus on interpreting findings and driving strategic decision-making.
  • Reporting: AI can aid in summarizing key findings and translating insights into easily digestible visuals. It can also contribute to the creation of report content.
  • Storage and Repository: AI can integrate data from multiple sources, enabling researchers to explore research questions and uncover hidden connections. Tools like NotebookLM, for instance, allow users to consolidate sources and interact with them through chat, making it easier to retrieve specific insights and streamline analysis.
A dark-themed NotebookLM dashboard displaying the greeting ‘Welcome to NotebookLM’ above a section titled ‘My Notebooks,’ with two notebook cards shown: ‘AI in UX Research: Revolutionizing Design’ and ‘Usability Testing at a Fast-Paced Company,’ along with a button to create a new notebook.

NotebookLM serves as a centralized hub for storing project documents, making it easy to organize and access important research materials. Its chat feature allows users to ask specific questions, quickly retrieving relevant insights. Additionally, you can generate a podcast-style audio version of the content, providing a more digestible and convenient way to absorb information on the go.

AI Tools for UX Research

A range of AI-powered tools has emerged to empower UX researchers and optimize their workflows. These tools can automate research tasks, analyze user feedback, and generate insights more efficiently.  

Examples include:

  • ChatGPT, Gemini, Claude, Perplexity: General-purpose AI platforms utilized for research planning, background research, and generating interview or survey questions. According to a User Interviews report, 60% of designers state using all-purpose AI for research work.
  • Figma’s Figjam AI, Notion AI, Miro AI: AI-enhanced features within common UX tools that support ideation and collaboration.
“A promotional Miro webpage showcasing AI features: on the left, a canvas with colorful sticky notes and an AI ‘Product Leader’ suggestion pop-up; on the right, another canvas where Miro AI is generating ideas connected by arrows, with notes labeled by different team members. Text below highlights ‘AI Sidekicks’ and ‘AI shortcuts’ as productivity tools.

Miro AI provides time-saving tools for designers by automating tasks such as data analysis and topic clustering. By handling these repetitive processes, AI allows designers to concentrate on generating ideas and building creative solutions based on the organized content.

  • Research-Specific AI Tools: Gemini Deep Research, STORM, NotebookLM and similar platforms assist in conducting in-depth research and focusing on key topics.
A landing page for Co-STORM, a Stanford University research prototype, featuring a headline promising a ‘Wikipedia-like report on your topic with AI,’ a button labeled ‘Get Started,’ and a preview illustration of the system’s interactive knowledge-curation workflow.

STORM AI, developed by Stanford University, is an advanced AI model designed to assist with research planning and material gathering. Optimized for scientific research, it streamlines the process by providing structured insights and relevant resources.

  • AI-powered Social Media Monitoring Tools: Analyze user sentiment toward a product or brand by categorizing social media posts and comments.
  • Voice and Speech Analysis Tools: Employ speech recognition and sentiment analysis to interpret emotions in user interactions.
  • AI Analytics Tools: Help gather insights from various sources, such as user interactions, feedback, and social media.
  • AI Visualization Tools: Help create visually appealing reports or pitch decks for stakeholders. 

Conclusion

AI is a powerful tool for enhancing and streamlining the UX research process, allowing researchers to focus on strategic thinking, pattern recognition, and design solutions rather than getting bogged down by routine tasks. It can also help overcome creative blocks and accelerate project kick-offs.

When used effectively, AI can significantly speed up various research stages—from crafting discussion guides to synthesizing insights. However, human oversight remains essential to ensure accuracy, contextual relevance, and empathy in UX research.

AI should be seen as an assistant rather than a replacement for UX professionals. While it excels at automation and data analysis, human expertise is irreplaceable for creative problem-solving and deep user understanding. By thoughtfully integrating AI into research workflows, teams can strike a balance between efficiency and delivering meaningful, user-centered design outcomes.

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