“Design used to be the seasoning you’d sprinkle on for taste. Now it’s the flour you need at the start of the recipe.’’

— John Maeda, Designer and Technologist

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Privacy Policy

This Privacy policy was published on March 1st, 2020.

GDPR compliance

At UX GIRL we are committed to protect and respect your privacy in compliance with EU - General Data Protection Regulation (GDPR) 2016/679, dated April 27th, 2016. This privacy statement explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure. This Privacy Policy applies to the use of our services, products and our sales, but also marketing and client contract fulfilment activities. It also applies to individuals seeking a job at UX GIRL.

About UX GIRL

UX GIRL is a design studio firm that specialises in research, strategy and design and offers clients software design services. Our company is headquartered in Warsaw, Poland and you can get in touch with us by writing to hello@uxgirl.com.

When we collect personal data about you
  • When you interact with us in person – through correspondence, by phone, by social media, or through our uxgirl.com (“Site”).
  • When we get personal information from other legitimate sources, such as third-party data aggregators, UX GIRL marketing partners, public sources or social networks. We only use this data if you have given your consent to them to share your personal data with others.
  • We may collect personal data if it is considered to be of legitimate interest and if this interest is not overridden by your privacy interests. We make sure an assessment is made, with an established mutual interest between you and UX GIRL.
  • When you are using our products.
Why we collect and use personal data

We collect and use personal data mainly to perform direct sales, direct marketing, and customer service. We also collect data about partners and persons seeking a job or working in our company. We may use your information for the following purposes:

  • Send you marketing communications which you have requested. These may include information about our services, products, events, activities, and promotions of our partners. This communication is subscription based and requires your consent.
  • Send you information about the services and products that you have purchased from us.
  • Perform direct sales activities in cases where legitimate and mutual interest is established.
  • Provide you content and venue details on a webinar or event you signed up for.
  • Reply to a ‘Contact me’ or other web forms you have completed on our Site (e.g., to download an ebook).
  • Follow up on incoming requests (client support, emails, chats, or phone calls).
  • Perform contractual obligations such as invoices, reminders, and similar. The contract may be with UX GIRL directly or with a UX GIRL partner.
  • Notify you of any disruptions to our services.
  • Contact you to conduct surveys about your opinion on our services and products.
  • When we do a business deal or negotiate a business deal, involving sale or transfer of all or a part of our business or assets. These deals can include any merger, financing, acquisition, or bankruptcy transaction or proceeding.
  • Process a job application.
  • To comply with laws.
  • To respond to lawful requests and legal process.
  • To protect the rights and property of UX GIRL, our agents, customers, and others. Includes enforcing our agreements, policies, and terms of use.
  • In an emergency. Includes protecting the safety of our employees, our customers, or any person.
Type of personal data collected

We collect your email, full name and company’s name, but in addition, we can also collect phone numbers. We may also collect feedback, comments and questions received from you in service-related communication and activities, such as meetings, phone calls, chats, documents, and emails.

If you apply for a job at UX GIRL, we collect the data you provide during the application process. UX GIRL does not collect or process any particular categories of personal data, such as unique public identifiers or sensitive personal data.

Information we collect automatically

We automatically log information about you and your computer. For example, when visiting uxgirl.com, we log ‎your computer operating system type,‎ browser type,‎ browser language,‎ pages you viewed,‎ how long you spent on a page,‎ access times,‎ internet protocol (IP) address and information about your actions on our Site.

The use of cookies and web beacons

We may log information using "cookies." Cookies are small data files stored on your hard drive by a website. Cookies help us make our Site and your visit better.

We may log information using digital images called web beacons on our Site or in our emails.

This information is used to make our Site work more efficiently, as well as to provide business and marketing information to the owners of the Site, and to gather such personal data as browser type and operating system, referring page, path through site, domain of ISP, etc. for the purposes of understanding how visitors use our Site. Cookies and similar technologies help us tailor our Site to your personal needs, as well as to detect and prevent security threats and abuse. If used alone, cookies and web beacons do not personally identify you.

How long we keep your data

We store personal data for as long as we find it necessary to fulfil the purpose for which the personal data was collected, while also considering our need to answer your queries or resolve possible problems. This helps us to comply with legal requirements under applicable laws, to attend to any legal claims/complaints, and for safeguarding purposes.

This means that we may retain your personal data for a reasonable period after your last interaction with us. When the personal data that we have collected is no longer required, we will delete it securely. We may process data for statistical purposes, but in such cases, data will be anonymised.

Your rights to your personal data

You have the following rights concerning your personal data:

  • The right to request a copy of your personal data that UX GIRL holds about you.
  • The right to request that UX GIRL correct your personal data if inaccurate or out of date.
  • The right to request that your personal data is deleted when it is no longer necessary for UX GIRL to retain such data.
  • The right to withdraw any consent to personal data processing at any time. For example, your consent to receive digital marketing messages. If you want to withdraw your consent for digital marketing messages, please make use of the link to manage your subscriptions included in our communication.
  • The right to request that UX GIRL provides you with your personal data.
  • The right to request a restriction on further data processing, in case there is a dispute about the accuracy or processing of your personal data.
  • The right to object to the processing of personal data, in case data processing has been based on legitimate interest and/or direct marketing.

Any query about your privacy rights should be sent to hello@uxgirl.com.

Hotjar’s privacy policy

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

Sharethis’s privacy policy

We use Sharethis to enable our users to share our content on social media. Sharethis lets us collects information about the number of shares of our posts. For further details, please see Sharethis’s privacy policy by clicking on this link.

You can opt-out of Sharethis collecting data about you by following this opt-out link.

Changes to this Privacy Policy

UX GIRL reserves the right to amend this privacy policy at any time. The latest version will always be found on our Site. We encourage you to check this page occasionally to ensure that you are happy with any changes.

If we make changes that significantly alter our privacy practices, we will notify you by email or post a notice on our Site before the change takes effect.

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Press Office

Forms of Collaboration Between Development Agencies and Designers – Pros and Cons of Each Model

WSTAW

Collaboration between development agencies and designers is crucial for creating modern, functional digital products. Whether it’s websites, mobile apps, or e-commerce systems, design plays a significant role in the success of the final product. Depending on the project's needs and the agency's specifics, there are several models of working with designers. Each has its own pros and cons, which are worth considering before making a decision.

1. In-House Designer

Many developers prefer hiring designers as full-time employees. This form of collaboration ensures a constant presence of UX/UI specialists within the company, facilitating project implementation and communication.

Pros:

  • Consistent Collaboration: The designer is always available and engaged in projects from start to finish, which fosters better team integration, a deeper understanding of client needs, and greater control over the entire process.
  • Knowledge of Company Specifics: An in-house designer is more familiar with the company culture, processes, and technological preferences, which can lead to faster and more efficient project execution.
  • Better Team Synchronization: An in-house designer works closely with the development team, allowing for easier communication and faster problem-solving.

Cons:

  • Cost: Hiring a full-time designer comes with additional costs such as salary, benefits, and training, which can be burdensome for smaller companies without a steady flow of projects.
  • Limited Variety: A designer working exclusively for one agency may, over time, stop seeking innovative solutions, becoming less attuned to emerging industry trends.

2. Freelancers

Freelancers are independent professionals who offer their services on a project-by-project basis. This is a popular form of collaboration, especially for shorter and more flexible projects.

Pros:

  • Flexibility: You can hire a freelancer for a specific project, offering great flexibility. The collaboration can be tailored to current needs without long-term commitments.
  • Access to Diverse Talent: Freelancers often work with various clients, allowing them to gain broad experience and stay up to date with new trends.
  • Lower Costs: Compared to hiring a full-time designer, working with a freelancer can be more cost-effective, as you only pay for the completed task without needing to cover benefits.

Cons:

  • Lack of Availability: Freelancers may be juggling multiple projects at once, leading to delays in communication or task completion.
  • More Challenging Communication: Remote collaboration can pose communication challenges, especially if the freelancer operates in a different time zone. This requires good planning and work organization.
  • Less Engagement: Freelancers may not be as deeply invested in the project as a full-time designer, which can affect the quality of the work delivered.

3. Outsourcing to a Design Agency

Outsourcing design to an external agency is a popular option, especially for companies that need comprehensive design services on a larger scale. Design agencies can take full responsibility for the visual aspects of a project.

Pros:

  • Comprehensive Services: Design agencies typically offer a wide range of services – from UX research, wireframes, to final mockups and prototypes, allowing for high-quality project execution.
  • Experts in the Field: Specialized design agencies employ top-tier professionals who stay updated on trends and technologies, translating into high-quality projects.
  • Project Management: In outsourcing, the design agency manages the entire project process, which can relieve the development agency and allow it to focus on programming.

Cons:

  • Higher Costs: Working with an external design agency can be expensive, especially for small companies. Design agencies often charge higher rates for their services.
  • Less Control: External agencies work independently, which may limit the ability to closely monitor the project. Communication issues can affect the alignment of the final result with the client’s expectations.
  • Longer Response Times: External agencies may have different priorities or workloads, potentially leading to project delays.

4. Hybrid Collaboration

The hybrid model combines different forms of collaboration, such as a development agency employing a designer part-time while hiring freelancers or design agencies for larger projects.

Pros:

  • Flexibility and Availability: It allows for adjusting design resources according to the current needs. For more complex projects, additional freelancers or design agencies can be brought in.
  • Cost Optimization: The agency can manage costs effectively by combining steady collaboration with flexible contracts. There’s no need to maintain a large full-time design team.
  • Access to a Wide Range of Talent: Collaborating with freelancers and external agencies provides access to different specialists depending on the project’s needs.

Cons:

  • Team Management: The hybrid model can be more challenging to manage, especially when working with multiple people simultaneously. This requires good organization and communication skills.
  • Varying Quality: Working with multiple designers can lead to inconsistencies in the projects. Each designer may have a different working style, which can affect the final visual outcome.

Conclusion

Choosing the right model for collaborating with designers depends on several factors, such as the size of the agency, the number of projects, the budget, and the nature of the work. Each of the above models has its advantages and disadvantages, which should be carefully considered before making a decision. The key is to match the form of collaboration with current needs and business goals to achieve the best results.

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5 min

How Much Can It Cost to Add a UX and Designer to a Project?

When planning a budget for a new project, we often try to find the right balance between quality and cost. Including UX specialists and designers in the team is sometimes seen as an extra expense, but is it really a cost, or rather an investment? The answer depends on several key factors, which I’ll discuss below.

1. Direct Costs: Salaries

The salary of UX and design specialists varies depending on their experience and the market they operate in. For example:

  • Junior UX Designer – hiring such a specialist may cost between $2,500 and $3,500 per month.
  • Senior UX Designer – here, we’re talking about salaries ranging from $4,500 to $6,500 per month, and in some cases, even more.
  • Freelancers – they can charge on a per-project basis, ranging from a few hundred to a few thousand dollars per day.

Adding these costs to the budget may initially seem expensive, but when we look at the entire process, the investment can pay off quickly.

2. Hidden Costs: Problems Without UX and Design

Lack of UX and designers can lead to numerous issues that significantly increase the final project costs:

  • More iterations and revisions: Without clear design that addresses user needs, the project may require multiple changes during development. Each of these iterations means extra time spent on fixes, and time equals money.
  • Poor user experience: A poorly designed interface, unintuitive navigation, or lack of visual consistency can turn users away, leading to low conversion rates, poorer business outcomes, and in extreme cases, the need to redesign the entire project.
  • Inefficient use of resources: Developers might waste valuable time solving problems that stem from a lack of a well-thought-out UX architecture instead of focusing on delivering valuable features.

3. Costs That Save Money in the Long Run

Involving UX and design experts may increase upfront costs, but it prevents much higher expenses down the line. Thoughtful design and optimizing the user journey can minimize the need for future fixes and reduce the cost of technical support.

Additionally, a well-designed product is more likely to succeed in the long term, which means higher revenue and greater customer satisfaction.

4. Example Costs at Different Project Stages

The cost of adding UX and design specialists also depends on the stage of the project:

  • At the beginning: This is when UX and design costs are most efficient. Specialists have an impact on the entire product architecture, preventing many mistakes down the line.
  • During the project: The cost might be higher because fixing design errors once development has started is often more time-consuming.
  • After launch: The highest costs occur when redesigning a product after it’s already live, and users are reporting issues. This is the most expensive scenario and can consume a significant portion of the budget.

5. Is It Worth the Investment?

In summary, adding UX and design specialists to the project is an investment that can save money in the long run. The cost of hiring specialists is significantly lower than the potential losses from lack of UX optimization or the need to redesign the entire system.

With their help, you’ll not only reduce the number of iterations and fixes but also create a product that meets user needs and generates profits for the business.

people
5 min

How UX/UI Impacts the Success of IT Projects Delivered by Software Houses

In today’s highly competitive IT landscape, well-designed user experience (UX) and user interface (UI) play a key role in the success of any project. For software houses in particular, which handle diverse projects for various clients, UX/UI can be the deciding factor between success and failure. In this article, we’ll explore why UX/UI is so critical in IT projects and how it directly impacts the business outcomes of software houses.

1. Understanding User Needs – The Foundation of Success

The primary goal of UX is to understand the needs of users and create a solution that meets those needs. Whether a software house is building a mobile app, a website, or an internal system for a company, it’s crucial that the product addresses real problems and user expectations.

  • UX research – In-depth user research helps to better understand what users need and how they will interact with the product. This helps avoid situations where the product is functional but unintuitive or fails to meet expectations.
  • User-centered design – Designing with the user in mind leads to higher acceptance of the product by the target audience, which increases the chances of a successful launch.

Software houses that incorporate UX early in their projects gain a significant advantage by better addressing user needs and improving the likelihood of a successful implementation.

2. Better UI Equals Greater Customer Satisfaction

UI (user interface) is the first element users interact with and experience. Even the best functionality in an app won’t succeed if the UI is unintuitive or visually unappealing. Therefore, UI plays a crucial role in ensuring a positive user experience.

  • Intuitiveness – A well-designed UI guides users through the product smoothly and understandably, minimizing frustration. Satisfied users increase the chances of referrals and long-term project success.
  • Aesthetics – A visually appealing and modern design is key to making a positive first impression. Software houses that focus on visual attractiveness build trust with clients and end-users.

Projects that prioritize UI gain recognition faster from both clients and users.

3. Fewer Iterations and Revisions in the Development Process

One of the biggest challenges in IT projects is frequent iterations and revisions, which can extend timelines and increase costs. Incorporating UX/UI from the very beginning minimizes the risk of errors later in the project.

  • Accurate functionality definition – Early UX prototypes allow quick testing of functionalities and refinement of elements that don’t work as expected. This makes development more precise and reduces the need for major revisions.
  • Efficient team communication – UX/UI serves as a bridge between design and development teams, facilitating collaboration and shortening project timelines.

For software houses that work in time-based billing models, fewer iterations mean increased efficiency, client satisfaction, and better resource management.

4. Improved Business Outcomes for Clients

UX/UI has a direct impact on the business results of the products delivered by software houses. Clients expect their investment to yield tangible benefits—whether that’s increased sales, higher conversion rates, or improved internal processes.

  • User journey optimization – Thoughtful UX allows users to find what they’re looking for faster, which can directly lead to higher conversion rates and greater customer loyalty.
  • End-user satisfaction – Products that are easy to use and visually appealing attract users and encourage them to return. This translates into better business outcomes and long-term project success.

Software houses that can deliver products with well-designed UX/UI increase their clients' chances of achieving their business goals, enhancing their reputation as a trusted technology partner.

5. Long-term Competitive Advantage

The modern IT market is extremely competitive, and clients have high expectations when it comes to product quality. Software houses that invest in strong UX/UI gain a competitive edge. Why?

  • Long-term client satisfaction – Clients return to software houses that deliver not only functional but also intuitive and attractive products.
  • Scalability – Well-thought-out UX/UI makes it easier to scale products as the client’s business grows, which is crucial for long-term success.

Conclusion

UX/UI is not just an add-on to an IT project—it’s a key element that impacts its success. Software houses that engage UX/UI specialists from the very beginning create better products, deliver projects more efficiently, and most importantly, increase the chances of achieving their clients' business objectives.

In an era where user experience has become the main factor driving product and service selection, software houses can’t afford to overlook the role of UX/UI in the design and development process.

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5 min

UX/UI as a Competitive Advantage for Software Houses – Why UX/UI is the Key to Success for Your Software House

In the fast-paced IT industry, software houses are constantly competing for new clients, striving to deliver high-quality solutions. However, it's no longer enough to just excel at coding or implementing advanced technologies. The key to success today is user experience (UX) and user interface (UI) – elements that can provide software houses with a real competitive edge. In this blog post, we’ll explore why UX/UI is crucial for the growth of a software house and how it translates into long-term success.

1. UX/UI as the Foundation for Building Client Value

Modern IT projects are not just about technology – they are also about building relationships with users and delivering value to them. UX and UI are essential parts of this process, helping software houses create products that not only function well but also attract and engage users.

  • Understanding the user – UX is based on research and analysis of user behavior. A software house that can design a solution around real user needs not only delivers technologically advanced products but, more importantly, products that meet client expectations.
  • A functional interface – UI, the way users interact with a product, is crucial for their overall experience. Even the most powerful technology can fall short if it isn’t presented in an intuitive and user-friendly way. A well-designed UI builds user engagement and encourages continued use of the product.

By focusing on UX/UI, software houses can create long-term value for their clients, directly improving their market position.

2. Improved Project Quality with UX/UI

Incorporating UX/UI into the design process leads to higher-quality projects. The iterative process that involves end-users at different stages allows potential issues to be identified and fixed before the product reaches its final version.

  • Faster iterations – With UX prototyping and testing, software houses can detect issues early, avoiding costly mistakes later in the project. This also shortens the time needed for final project delivery.
  • Fewer revisions – Thoughtful UX/UI reduces the number of changes and revisions after the project is launched, enabling faster project delivery to clients. Clients receive a more polished product, and the development team can better manage their time and resources.

By minimizing revisions and iterations, software houses can focus on creating innovative solutions rather than fixing issues caused by a lack of UX/UI testing.

3. Higher Client Satisfaction

For any software house, client satisfaction is crucial. Clients return to businesses where they know they will receive high-quality products that meet their business requirements and are easy to use. UX/UI has a direct impact on how clients perceive the final product.

  • Improved communication with clients – Involving UX/UI early in the project enables clearer communication with clients about their expectations and needs. Well-defined prototypes and usability testing allow for real-time adjustments that align with client expectations.
  • Products that align with client vision – UX/UI ensures that the product better matches the client’s vision, reducing the risk of dissatisfaction after launch. Clients get exactly what they ordered, and often more – a product that not only works but also delights users.

Satisfied clients not only return for future projects but also recommend the software house to others, increasing the potential for new business.

4. Competitive Edge Through Innovative UX/UI Solutions

Software houses that treat UX/UI as an integral part of the design process can offer more innovative solutions. In an IT world where technologies and user expectations evolve rapidly, the ability to quickly adapt to new trends is key.

  • Personalization – UX/UI allows software houses to create more personalized solutions that better meet the needs of specific user groups. Personalizing the user experience is currently one of the strongest trends, attracting clients to innovative products.
  • Modern interactions – A UX/UI team that stays up-to-date with the latest trends can introduce more engaging ways for users to interact with the product, such as animations, microinteractions, or voice interfaces, helping the product stand out from the competition.

Through innovative UX/UI solutions, software houses can offer their clients more than just standard technology solutions, giving them an edge in the market.

5. Long-Term Financial Benefits

Although involving UX/UI specialists early in a project may seem like an additional cost, in the long run, it brings measurable financial benefits for both the software house and its clients.

  • Cost optimization – Fewer revisions and better-defined project requirements early on save costs during project execution. A software house can complete projects faster, allowing them to serve more clients in a shorter time.
  • Increased project value – Products with well-designed UX/UI have greater commercial potential. Clients are more willing to invest in solutions that attract users and generate long-term profits.

Long-term client relationships based on delivering well-designed products with strong UX/UI translate into financial stability for the software house.

Conclusion

UX/UI is not just about aesthetics or add-ons to a product – it’s a key element of success for any software house. In the fast-changing IT world, software houses that prioritize strong UX/UI gain a competitive advantage, attract satisfied clients, and deliver products that stand out in the market. Incorporating UX/UI into the design process is an investment that brings long-term financial, operational, and reputational benefits.

In an era where user experience drives product success, UX/UI has become one of the most important factors in building a software house’s competitive edge.

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