“Design used to be the seasoning you’d sprinkle on for taste. Now it’s the flour you need at the start of the recipe.’’

— John Maeda, Designer and Technologist
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Privacy Policy

This Privacy policy was published on March 1st, 2020.

GDPR compliance

At UX GIRL we are committed to protect and respect your privacy in compliance with EU - General Data Protection Regulation (GDPR) 2016/679, dated April 27th, 2016. This privacy statement explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure. This Privacy Policy applies to the use of our services, products and our sales, but also marketing and client contract fulfilment activities. It also applies to individuals seeking a job at UX GIRL.

About UX GIRL

UX GIRL is a design studio firm that specialises in research, strategy and design and offers clients software design services. Our company is headquartered in Warsaw, Poland and you can get in touch with us by writing to hello@uxgirl.com.

When we collect personal data about you
  • When you interact with us in person – through correspondence, by phone, by social media, or through our uxgirl.com (“Site”).
  • When we get personal information from other legitimate sources, such as third-party data aggregators, UX GIRL marketing partners, public sources or social networks. We only use this data if you have given your consent to them to share your personal data with others.
  • We may collect personal data if it is considered to be of legitimate interest and if this interest is not overridden by your privacy interests. We make sure an assessment is made, with an established mutual interest between you and UX GIRL.
  • When you are using our products.
Why we collect and use personal data

We collect and use personal data mainly to perform direct sales, direct marketing, and customer service. We also collect data about partners and persons seeking a job or working in our company. We may use your information for the following purposes:

  • Send you marketing communications which you have requested. These may include information about our services, products, events, activities, and promotions of our partners. This communication is subscription based and requires your consent.
  • Send you information about the services and products that you have purchased from us.
  • Perform direct sales activities in cases where legitimate and mutual interest is established.
  • Provide you content and venue details on a webinar or event you signed up for.
  • Reply to a ‘Contact me’ or other web forms you have completed on our Site (e.g., to download an ebook).
  • Follow up on incoming requests (client support, emails, chats, or phone calls).
  • Perform contractual obligations such as invoices, reminders, and similar. The contract may be with UX GIRL directly or with a UX GIRL partner.
  • Notify you of any disruptions to our services.
  • Contact you to conduct surveys about your opinion on our services and products.
  • When we do a business deal or negotiate a business deal, involving sale or transfer of all or a part of our business or assets. These deals can include any merger, financing, acquisition, or bankruptcy transaction or proceeding.
  • Process a job application.
  • To comply with laws.
  • To respond to lawful requests and legal process.
  • To protect the rights and property of UX GIRL, our agents, customers, and others. Includes enforcing our agreements, policies, and terms of use.
  • In an emergency. Includes protecting the safety of our employees, our customers, or any person.
Type of personal data collected

We collect your email, full name and company’s name, but in addition, we can also collect phone numbers. We may also collect feedback, comments and questions received from you in service-related communication and activities, such as meetings, phone calls, chats, documents, and emails.

If you apply for a job at UX GIRL, we collect the data you provide during the application process. UX GIRL does not collect or process any particular categories of personal data, such as unique public identifiers or sensitive personal data.

Information we collect automatically

We automatically log information about you and your computer. For example, when visiting uxgirl.com, we log ‎your computer operating system type,‎ browser type,‎ browser language,‎ pages you viewed,‎ how long you spent on a page,‎ access times,‎ internet protocol (IP) address and information about your actions on our Site.

The use of cookies and web beacons

We may log information using "cookies." Cookies are small data files stored on your hard drive by a website. Cookies help us make our Site and your visit better.

We may log information using digital images called web beacons on our Site or in our emails.

This information is used to make our Site work more efficiently, as well as to provide business and marketing information to the owners of the Site, and to gather such personal data as browser type and operating system, referring page, path through site, domain of ISP, etc. for the purposes of understanding how visitors use our Site. Cookies and similar technologies help us tailor our Site to your personal needs, as well as to detect and prevent security threats and abuse. If used alone, cookies and web beacons do not personally identify you.

How long we keep your data

We store personal data for as long as we find it necessary to fulfil the purpose for which the personal data was collected, while also considering our need to answer your queries or resolve possible problems. This helps us to comply with legal requirements under applicable laws, to attend to any legal claims/complaints, and for safeguarding purposes.

This means that we may retain your personal data for a reasonable period after your last interaction with us. When the personal data that we have collected is no longer required, we will delete it securely. We may process data for statistical purposes, but in such cases, data will be anonymised.

Your rights to your personal data

You have the following rights concerning your personal data:

  • The right to request a copy of your personal data that UX GIRL holds about you.
  • The right to request that UX GIRL correct your personal data if inaccurate or out of date.
  • The right to request that your personal data is deleted when it is no longer necessary for UX GIRL to retain such data.
  • The right to withdraw any consent to personal data processing at any time. For example, your consent to receive digital marketing messages. If you want to withdraw your consent for digital marketing messages, please make use of the link to manage your subscriptions included in our communication.
  • The right to request that UX GIRL provides you with your personal data.
  • The right to request a restriction on further data processing, in case there is a dispute about the accuracy or processing of your personal data.
  • The right to object to the processing of personal data, in case data processing has been based on legitimate interest and/or direct marketing.

Any query about your privacy rights should be sent to hello@uxgirl.com.

Hotjar’s privacy policy

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

Sharethis’s privacy policy

We use Sharethis to enable our users to share our content on social media. Sharethis lets us collects information about the number of shares of our posts. For further details, please see Sharethis’s privacy policy by clicking on this link.

You can opt-out of Sharethis collecting data about you by following this opt-out link.

Changes to this Privacy Policy

UX GIRL reserves the right to amend this privacy policy at any time. The latest version will always be found on our Site. We encourage you to check this page occasionally to ensure that you are happy with any changes.

If we make changes that significantly alter our privacy practices, we will notify you by email or post a notice on our Site before the change takes effect.

Minimalist graphic showing ‘2022’ in large black numbers on a light beige background, with a black semi-circle behind the text ‘UX/UI DESIGN TRENDS

Research & Insights

UX/UI Design Trends for 2022

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This post originally appeared on uxgirl medium.

As you may have guessed already, designing digital products is something more than just pampering their visual layer and taking care of the aesthetic experience of end users. Designing is primarily the ability to meet the specific problems of our recipients. It is to propose solutions based on previously acquired information regarding strictly defined needs and goals. Regardless of whether we create a mobile app, website, or a complex system for a specialized target group (e.g. astrophysicists or vascular surgeons), we should always get to know the expectations and needs of the people we design for. In addition to collecting requirements, drawing flows, thinking about, and testing individual user paths, we must remember such aspects as the usability of the solution being created, its availability, or even the necessity to take into account technological limitations.

Does this mean the visual layer should be sidelined or simply ignored? That’s not true, as often it is just as important as all the rest. This importance of aesthetics to us (and our users) is shown by trends in UI design that have been appearing for many years. As with all trends, you shouldn’t get too attached to them, since they are often very fleeting and pass faster than they can appear on our smartphones or in our browsers. Nevertheless, whether we’re talking about clothes, music, art, architecture, or interface design, we can always follow certain trends and track how they shape a given market. Some of them, as we have already mentioned, are temporary and do not find much support among recipients. Others, on the contrary, have been ruling for years and with each subsequent year, they evolve, popularize and penetrate deeper.

Today, we are going to discuss the trends of UI design for the new year, 2022. The majority of them debuted on our monitors and smartphones’ screens some time ago. However, due to the extremely rapidly developing technology, allowing some concepts to evolve, due to popularity or sentiment, many of the above-mentioned trends will stay with us for much longer and will certainly attract attention for the next year.

Even so, we must not forget that we are still talking about trends, a certain fashion or approach that is currently at the forefront. It does not mean, however, that we should follow it blindly from now on. Again, first of all, we should create solutions focused on a given need, solutions that respond to the problem presented to us.

Why bother with trends then? Why follow something that may become a thing of the past in a few or a dozen months? It’s quite simple.

To design better, to understand the market and to keep up with changing standards. In this fast-paced technological world, the way content is presented in apps and on websites keeps changing rapidly. People are constantly attracted by new stimuli and someone (perhaps from our competition) is constantly trying to attract their attention. If we want to relatively easily adapt to the changing world (not only the external, but also the virtual one), and at the same time not to be overwhelmed by the enormity of often unnecessary information — we should wisely and consciously follow the trends. This will allow us to approach design much more confidently and better. Being up to date, the ability to adapt to current standards, and being remembered are very important aspects today. They have a direct impact on how our product will be perceived outside. People buy with their eyes. The first impression is not an overrated slogan, but an actual phenomenon that can decide whether users will love our product.

Below is a brief presentation of a few trends we believe are worth paying attention to today. Some of them have been around for a while and will certainly not disappear any time soon. This is confirmed by, for example, all those fantastic projects that we can see on the Internet.

Use of 3D elements

A digital art-style webpage featuring a large mosaic collage of an eye at the center, composed of many small photographic tiles. The background is a surreal blue room with water-like reflections on the floor and soft beams of light entering from the sides. The text ‘REFRAMING History’ is displayed beneath the eye, with navigation and menu items at the top of the screen.
PhotoVogue Festival website

No one is surprised today that designers are replacing flat illustrations with graphics and even animations in 3D. The development of technology and the emergence of new tools and plugins that allow you to easily create 3D objects is conducive to the development of this increasingly common trend. Both the ease of creating in 3D and much better resources such as stronger computers, faster internet, better optimization, and more front-end libraries allow our applications and websites to come to life.

3D very often means that our project is remembered, that it does not get lost in the multitude of subsequent pages, and thus it may also pay off in sales results. 3D objects make our products more attractive. The effect of depth or “popping out the screen”, although not so new, still attracts attention and enriches the reception among potential users.

Today you don’t have to be a Blender or Maya master — you can just use Figma and plugins such as:

  • Vectary 3D Elements
  • Fig3D
  • 3D shapes

It is also worth looking at Dimension CC from Adobe.

Bold Typography

A bright yellow webpage with large dark-blue German text reading: “Wir fordern Echt heraus. Denn wir machen Unglaubliches echt. Und Echtes unglaublich. Wir drehen die Erlebbarkeit von Real Estate auf den Kopf.” The navigation items “Ecosystem,” “Projekte,” and “Team” appear at the top right, and the logo “BEYONITY” is at the top left.
Beyonity webiste

The fact that many websites and mobile apps have been moving towards minimalism for some time now does not need to be pointed out. Minimalism leads the way and it’s hard to be particularly surprised about it. First of all, we often associate it with professionalism. In addition, fewer elements mean less cognitive overload for users. Minimalism is also a huge plus for optimization — the simpler something is, the faster and smoother it works. It requires less resources (at least theoretically) as well.

A suitable complement to minimalist designs is the use of bold, clear, sometimes even exaggerated typography. It often comes down to placing individual headlines taking up a large part of the page view. In such a way, the user can be more involved in the content presented. The purpose is sometimes purely artistic. It is worth experimenting, breaking patterns, and building a design based on typography — this is what can play the first fiddle.

Dark Mode

A side-by-side comparison of a dark and light version of a decentralized finance website. Both versions feature the headline ‘Decentralized Finance Simplified,’ logos of partner companies, and panels for different liquidity pools such as BISWAP Allstar LP, High Yield LP, and Babyswap GameFi.
TEN.finance website

Another concept worth following is a dark mode theme. Usually available as an option we can turn it on at night to protect our eyesight. Today we can, however, more and more often observe its default presence in web design, where users encounter light or white typography on a dark background. It is worth remembering the basic rules relating to contrast and how human eyesight reacts to certain color combinations. Hence, remember not to use white on a purely black background and vice versa, i.e. if you choose the dark mode, make sure that the background is e.g. dark gray, not 100% black, etc.

Anyway, apart from strictly aesthetic values, the dark mode also allows you to save the battery (less bright pixels have a positive effect on how quickly we have to search for a charging socket).

Protecting eyesight, energy, and aesthetic values are just some of the advantages of using the dark mode in our products. Dark themes with contrasting colors also improve visibility for some groups of visually impaired individuals. When designing a dark version of an app or a website, make sure that your solution is available to a wider audience. Designing in an inclusive manner is an important aspect of any good design. Therefore, if we want to comply with the guidelines or simply respond to the needs of all target groups, we should take it into account. Thus, if you haven’t thought about using dark themes for your apps or websites, it might be time to do so.

Y2K

A vibrant website banner featuring a person in green Adidas track pants and a yellow shirt jumping in mid-air in front of a stone building. The person’s face is covered with a pixelated character graphic. On the left, bold text reads ‘Vintage is the new New’ in bright green and white against a purple background. Additional text mentions Adidas and sustainable fashion. A yellow button says ‘Read more in our magazine
Vintageria — online shop

One of the biggest UI trends is Retro Design. It is often seen as a way to bring back nostalgic memories and focus on things we already know, repackaging comfort and knowledge of the past and adapting it to the needs of the present.

Research has shown that nostalgia gives our lives a sense of meaning and continuity, leading to a stronger sense of interconnectedness and clear direction. Nostalgia also helps to relieve the uncertainty of the future by letting people feel they belong and have a purpose.

Each decade was characterized by something special and thanks to this, retro design can be understood in various ways. We can talk about the pop art trend or the psychedelic design of the 60s. Memphis Style with art deco elements and bold geometric shapes of the 80s, or abstract shapes and patterns, dorky fonts, kitsch textures, and grunge of the 90s.

What we want to highlight here is the so-called Y2K aesthetics, which officially returns and pops up everywhere from industrial, interior, and graphic design to social media, pop culture, and UI design.

The Y2K concept is described as futuristic with a retro twist. Based largely on cyberculture, Y2K’s aesthetics are known for their shiny textures and holographic metallics that are becoming a big trend on their own right now. Youthful, tacky, plastic, and colorful.

The trend has already started to emerge on social media platforms such as TikTok, where young people are experimenting and trying to get new quality out of thick, chunky fonts, bright colors, and trashy, futuristic style.

With a smile on their face, the older generation observes how subsequent apps and websites utilize the trends of their youth. The younger generation, at the same time, with the child’s fascination, creates crazy combinations, turning kitsch into a fashion of today’s times.

Maybe, for a while, it makes sense to depart from modern, flat, minimalist concepts and delicate colors, to take a step back and see what will never come back in the same form?

Dusty Design

A website hero section for “Stacks” with a black background, large white headline reading “Unleash Bitcoin’s full potential,” and abstract futuristic graphics featuring Bitcoin symbols. Navigation links — Learn, Build, Explore, Join — appear at the top, along with the Stacks logo.
Stacks website

To make buttons stand out, designers are experimenting with ways to make them look like they’re floating above the background. We often use drop shadows and different combinations and variants of gradients to liven them up.

One trend that we predict will be huge in 2022 is dusty buttons. Buttons on glass surfaces will look like they’re behind a thin coating of dust, providing a sense of depth and making the buttons appear more tactile. This trend highly shows that the boring flat buttons era might be way behind us and a completely new future is approaching.

Color of the Year

A palette titled “Very Peri – Pantone 17-3938,” showing a large swatch of the main periwinkle color (#6667AB) at the top, and four complementary color swatches below: a light lavender (#D7D6F7), a soft blue (#80ACED), a deep navy (#18237C), and a muted purple (#523F90), each labeled with its hex and RGB values.
Very Peri color palette

The Pantone Color Institute, every year for over 20 years, announced the color of 2022. This time they chose a warm and subdued mixture of blue, violet, and a hint of red. Officially called Pantone 17–3938 Very Peri, described as dynamic periwinkle blue hue with a vivifying violet red undertone. In RGB space, it’s exactly 102, 103, 171. And the HEX value is #6667AB.

The color is a response to the current world situation and is intended to suggest the need for change, the search for new opportunities, hope, and creative strength. The inspiration was not only the coronavirus pandemic, but also virtual reality headed by Metaverse and NFT.

Very Peri is meant to encourage people to discover and enter a new reality with optimism and childlike curiosity. It allows us to accept the opportunities and perspectives that surround us. The time of transformation and the need to adapt to a new vision of the world require not only exceptional creativity, but also self-confidence, passion, and energy.

In general, the combination of blue and purple is associated with innovation, creative thinking, and modernity. On the other hand, warm accents add a tinge of optimism and joy.

Does this mean that in 2022 we should design our products based on this color theme? Not necessarily, but it’s worth having it in the back of your head. Color trends set by the Pantone Institute quickly shape fashion in the world around us. Hence, you can almost be sure that shades of purple and blue will storm not only apps and website interfaces, but also fashion shows and interior designs.

Color is still one of the most powerful means to communicate and express emotions. Therefore, let’s not be afraid to follow color trends and experiment with what is currently popular.

These are just a few of the design trends worth following. In addition to the above-mentioned, it is worthwhile to observe concepts such as:

  • motion design & micro animations
  • new european bauhaus
  • immersive design
  • behavioural design
  • blurred, colorful backgrounds
  • claymorphism & glassmorphism,
  • smooth swipe
  • emotional design
  • abstract design
  • animated illustrations

Finally, for dessert, we left two more concepts that have caused a lot of buzz in recent years, namely AR (Augmented Reality) and VR (Virtual Reality). Well known and widely used, but still not as common as we would like.

Additionally, in the past year, the tech world has turned its eyes to two hot terms, Metaverse and NFT. We won’t go into details right now, but they are definitely things that will change the way we perceive VR today. Watch the development of all mentioned directions, because there are probably a lot of things that can happen in this realm soon. As designers, we should always stay on our toes.

Two professionals working late in a modern tech office, focusing on UX design and coding. One is creating interface layouts on a screen, while the other uses AI-assisted development tools. The workspace is illuminated with soft purple and blue lighting, creating a focused and creative atmosphere.
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5 min

Design for Vibe Coding: Why Good UX Is Now the Fastest Way to Build

Software development is entering a new era. Writing code line by line? That’s old school. Today, you vibe code — flowing quickly with AI-assisted tools, generating features in minutes, and iterating with lightning speed.

But here’s the catch: without good design, vibe coding falls apart. No matter how fast you code, if your UX and UI aren’t rock-solid, your product will hit friction fast.

That’s why we at UX GIRL created our new service: Design for Vibe Coding. Because now that AI can write your code, great design is your real competitive edge.

Vibe Coding Isn’t Just Fast Code — It’s a New Way to Build

Vibe coding is the rising mindset in modern product teams — a way of working that’s fast, fluid, and creative. It's enabled by AI tools like GitHub Copilot, Replit Ghostwriter, and Codeium, which make coding feel more like jamming than engineering.

But here's the truth: AI can help you write code, but it can’t fix a broken UX. Without the right flows, component structure, and interaction logic, your fast code becomes messy code — and the vibe is gone.

Design Is Now the Foundation of Speed

According to McKinsey, companies that prioritize design outperform their competitors by up to 32% in revenue and 56% in total returns to shareholders . Forrester also reports that every $1 invested in UX brings up to $100 ROI.

In other words: code is cheap, but design drives results.

When your product is built on solid UX and clean UI, vibe coding becomes a superpower. You eliminate friction, cut dev time, and accelerate iteration — all without losing clarity.

How UX GIRL Designs for the Vibe

At UX GIRL, we design products that are dev-ready from day one. We don’t just deliver pretty interfaces — we deliver structured UX logic, scalable UI systems, and ready-to-deploy design blueprints that flow with your dev process.

Our process starts with UX workshops and research. We define user goals, create flows, build wireframes, and then bring it all to life in pixel-perfect UI. But here’s what makes us different: we design with vibe coding in mind.

That means:

  • Components are modular.
  • Layouts are logical.
  • Interactions are intuitive.
  • Everything is built to accelerate fast development and AI-assisted workflows.

Design for Vibe Coding is perfect for startup teams, AI-powered dev teams, no-code/low-code builders, and fast-scaling CTOs who need to ship fast — without sacrificing quality.

From Strong UX to Beautiful UI — in Record Time

Your MVP doesn’t start with code. It starts with clarity. A strong UX foundation and ready-to-use UI allows you to build smarter, faster, and better — whether you’re working with a team of devs or solo coding with AI.

With UX GIRL, our clients go from concept to implementation in weeks — not months. Our design packs are crafted to minimize development delays, boost usability, and drive adoption from day one.

Ready to Vibe Code?

If you’re building a product fast — and want it to work beautifully — start with a design that fuels your flow. With Design for Vibe Coding by UX GIRL, you’ll go from idea to live product faster than ever.

👉 Let’s design your next product the vibe way. Contact UX GIRL today.

A diverse UX team analyzing real user data in an office setting—heatmaps, feedback transcripts, and analytics on a shared screen, highlighting collaboration and insight.
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5 min

AI Shifts Us From Monitoring Numbers to Understanding Situations

For years, product teams have relied on metrics: KPIs, dashboards, charts. We’ve tracked conversion rates, NPS scores, session times, and click-throughs. But in today’s complex digital landscape-filled with nuanced user journeys and multi-touch interactions-numbers alone no longer tell the full story.

Artificial Intelligence is changing that. It’s not just processing data-it’s interpreting it. The shift is no longer from data to insights, but from measurements to meaning. AI enables us to move from simply monitoring activity to understanding the real-life situations behind the data.

The Problem: More Data, Less Clarity

Imagine a product team managing a mobile app. They notice a drop in daily active users. The dashboard makes the trend obvious—but not the cause.

Why are users dropping off? Is it a bug? New onboarding? Competitive noise?

This is the daily frustration for many teams. Analytics dashboards present signals, not narratives. Numbers show what is happening, but not why. As a result, decisions are often based on instinct instead of evidence.

The Power of Situational Awareness

Modern AI-powered by large language models and predictive algorithms-offers something beyond quantitative metrics. It enables situational awareness.

For example, instead of just reporting that “users bounce after visiting the product page,” AI might analyze multiple sources and suggest:
“Users are dropping off because the availability details are hidden behind a tab, causing friction in their decision-making.”

This is a leap-from interpreting events in isolation to connecting user behavior, interface patterns, and emotional friction.

AI can combine:

  • Support chat transcripts,
  • Voice-of-customer feedback,
  • Heatmaps and session recordings,
  • Usability testing outcomes,
  • Analytics patterns filtered by device, region, or time.

Together, these inputs form a rich narrative that answers:
What’s happening? Why is it happening? What should we do about it?

Redefining the Role of Product Teams

When AI handles the heavy lifting of data interpretation, product teams are free to do what they do best: make decisions, explore hypotheses, and run experiments.

AI doesn’t replace human intuition-it enhances it. Instead of endless reports, teams can respond to actionable, situation-based insights.

The Product Owner no longer has to guess why a user churned.
The UX researcher no longer has to manually synthesize 50+ interview transcripts.
The designer no longer operates in the dark.

With AI, the team sees the whole picture-faster.

But First, a Few Guardrails

AI-driven UX analysis is powerful-but not foolproof. To use it responsibly:

  1. Garbage in, garbage out. If your data is biased, incomplete, or misleading, your insights will be too.
  2. Context still matters. AI models lack cultural, emotional, and strategic context. Teams must interpret outputs critically.
  3. Transparency is key. Your team should know what data the AI is using and how it arrives at its recommendations.

How to Start Shifting From Metrics to Meaning

AI is not the future—-it’s the now. Here’s how to start the shift today:

  • Start with one source of qualitative data (like support tickets or survey responses) and use AI to identify common patterns or friction points.
  • Review AI-generated insights in weekly UX or product rituals to discuss, challenge, and prioritize actions.
  • Compare AI interpretation with your existing KPIs to create a more complete, situational view of your users.
A group of four people seated at a conference table listen to a presenter standing beside a large screen displaying data charts and analytics in a modern office setting.
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5 min

UX in B2B: Measuring Impact on Sales & Retention

In the B2B world, where purchasing decisions are more complex and sales cycles significantly longer than in B2C, UX investments can be difficult to justify. After all, a “nice interface” doesn’t close a deal. But the truth is different - well-designed UX in B2B products has a measurable impact on both sales and customer retention. The key is knowing how to measure that impact and translate it into actionable business metrics.

UX in B2B as a Sales Lever

Unlike consumer products, B2B solutions are often complex, involve multiple stakeholders, and require longer implementation periods. And yet - or perhaps because of that - good UX can accelerate purchasing decisions and reduce customer acquisition costs. Here's how:

  • Streamlined user journeys and clear information architecture help prospects quickly understand the product's value.
  • Self-service product exploration reduces the burden on sales teams - according to Forrester, 60% of B2B buyers prefer doing their own research over speaking with a salesperson
  • A polished, professional user experience increases trust in the product, a key decision factor in B2B deals.

Take Salesforce as an example - after redesigning their reporting interface, the adoption rate for the feature increased by over 30% in a single quarter, directly impacting upsell revenue.

UX Has a Strong Influence on Retention

Customer churn is a major concern for many B2B products. And often, the reason isn’t clearly visible. Users don’t always report their issues - they just stop using the product. That’s why poor UX is often a silent churn driver.

Conversely, features designed around actual user workflows become essential tools. The easier it is to accomplish everyday tasks, the more likely users are to stick around.

In SaaS, where long-term customer relationships drive profitability, retention can yield higher returns than new acquisition.

How to Measure UX Impact on Sales and Retention

While UX is often viewed as a “soft” discipline, its outcomes can - and should - be tied to hard metrics. Here's how you can break it down:

🔹 Metrics Linking UX to Sales:

  • Trial-to-paid conversion rate – improved onboarding increases perceived value faster.
  • Abandonment rate in purchasing funnels or sign-up flows – indicates UX friction points.
  • Sales cycle length – shorter decision timelines can point to clearer UX.
  • Demo/self-service lead volume – a UX that enables self-selling supports the sales pipeline

🔹 Metrics Linking UX to Retention:

  • Net Promoter Score (NPS) – gauges long-term user loyalty; UX has a strong influence.
  • Customer Satisfaction Score (CSAT) – short-term satisfaction after key interactions.
  • Feature adoption rate – shows which features users actually engage with. Low usage often signals UX barriers.
  • Churn rate correlated with usage activity – users abandon products when the experience gets in the way .

Implementing UX Measurement in Practice

Measurement is only useful when it informs action. Here’s how to implement UX measurement in your organization:

  1. Foster collaboration between UX, product, sales, and customer success – UX needs to align with business goals.
  2. Use analytics tools like Hotjar, Fullstory, or Pendo – they allow you to capture user behavior and identify friction.
  3. Establish benchmarks and run experiments – A/B tests and UX iterations help validate changes.

What’s Next?

Rather than viewing UX as a cost, treat it as a strategic growth driver. If you have a B2B product and you can’t answer the question “how is UX impacting my revenue?” - it’s time to start tracking the right data.

At UX GIRL, we help B2B companies measure and improve their product UX to directly support conversion and retention. Whether it’s audits, onboarding redesigns, or analytics setup - we translate UX improvements into business results.

Begin your design adventure now!
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